Scale Operations Without Scaling Costs
Building an in-house support team is expensive, time-consuming, and requires constant management. Our outsourced support services give you access to trained professionals who understand forex brokerage operations—without the overhead of hiring, training, and managing staff.
Our team is experienced in handling everything from basic customer inquiries to complex technical issues. We work as an extension of your company, using your branding, following your procedures, and representing you professionally to your clients.
Whether you need 24/7 coverage, multilingual support, or specialized back-office services, we offer flexible solutions that scale with your business. Start small and expand as you grow—no long-term commitments required.
Support Services
Comprehensive support solutions for every aspect of broker operations
Customer Support
Professional client-facing support:
- 24/7 live chat support
- Phone support hotline
- Email ticket management
- Social media responses
- FAQ and knowledge base updates
- Multilingual support (15+ languages)
Technical Support
Expert technical assistance:
- MT4/MT5 platform support
- Trading software troubleshooting
- Mobile app assistance
- Connection and login issues
- EA and indicator support
- Escalation to L2/L3 as needed
KYC & Verification
Complete onboarding services:
- Document collection and review
- ID verification processing
- Proof of address verification
- PEP and sanctions screening
- Manual verification checks
- Rejection handling and follow-up
Payment Processing
Financial operations support:
- Deposit verification
- Withdrawal processing
- Payment gateway issues
- Chargeback handling
- Transaction reconciliation
- Payment method assistance
Back-Office Operations
Administrative support:
- Account opening processing
- Account modifications
- Report generation
- Data entry and management
- Document management
- Internal communications
Compliance Monitoring
Regulatory support:
- Transaction monitoring
- Suspicious activity review
- AML report preparation
- Client risk assessment
- Regulatory filing assistance
- Audit support
Service Tiers
Choose the coverage level that matches your needs
Basic Coverage
Business hours support
- Monday - Friday coverage
- 8 hours per day
- Live chat + email
- English language
- Basic technical support
Extended Coverage
Extended hours support
- Monday - Saturday coverage
- 16 hours per day
- Live chat + email + phone
- 3+ languages
- Full technical support
- KYC processing
Full Coverage
Round-the-clock support
- 24/7/365 coverage
- All channels supported
- 10+ languages
- Dedicated team
- All services included
- Custom workflows
How It Works
Getting started is simple
Assessment
We analyze your current operations, volume, and support needs to design the right solution.
Training
Our team learns your products, policies, and brand voice through intensive training sessions.
Integration
We integrate with your CRM, ticketing system, and communication channels.
Go Live
Soft launch with your team monitoring, then full handover with ongoing quality assurance.
Benefits of Outsourcing
Cost Savings
Save 50-70% compared to in-house teams:
- No recruitment costs
- No training expenses
- No employee benefits
- No office space needed
- No management overhead
- Pay only for hours used
Scalability
Grow support capacity instantly:
- Scale up during busy periods
- Scale down in slow seasons
- Add languages on demand
- Extend hours as needed
- No hiring delays
- Flexible contracts
Expert Team
Our agents are trained in forex trading concepts, platforms, and brokerage operations.
24/7 Availability
Markets never sleep, and neither does our support. Provide coverage when your clients need it.
Multilingual
Support your international clients in their native language for better satisfaction.
Quality Metrics
Regular reporting on response times, resolution rates, and customer satisfaction.
Ready to Optimize Your Operations?
Let our team handle the day-to-day operations while you focus on growing your brokerage. Contact us for a custom quote based on your needs.
Get a quote in 15 minutes
Tell us what you need (platform, CRM, licensing, payments or marketing) and we’ll reply with the best setup and pricing.